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Network/Telecom
Avaya
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Mgmt Frameworks
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Cloud
ServiceNow
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Microsoft 365 / Office 365
IT System Administrator @
16 May 2022 -
IT Support & Unified Communications Specialist (onsite support). Managing and maintaining Unified Communication systems, ensuring high availability for voice and video services.
ICT SYSTEM ANALYST @
04 September 2019 - 15 May 2022
Managing and maintaining organization-wide Unified Communication systems, ensuring high availability for voice and video services.
Senior Analyst @
27 February 2017 - 28 August 2019
Advanced administration of Avaya Communication systems including SIP environments, call flow management, and incident response.
Telecommunications Specialist @
17 August 2015 - 17 February 2017
Advanced administration of telecommunications systems, managing critical incident responses and proactive monitoring.
ICT Technician @
27 February 2013 - 14 August 2015
Provided onsite technical support for a large-scale enterprise environment, ensuring seamless network and software operations.
Electronics and Communications @
08 September 2008 - 22 May 2012
Bachelor of Engineering - Electronics and Communications