Guilhem Rotschi

APPS. SUPPORT AND COACHING @ EUROPEAN COUNCIL (SERCO)

Brussel, België

I'm proficient in Level 1 to 3 user support, network, and systems administration (firewall, switches, servers), Office 365 management (Exchange, SharePoint, Azure AD). Customer service orientated with strong problem-solving, multitasking and communication skills, I know how to be patient with all customers. I can handle server monitoring, backup management, and IT equipment installation. I also have skills in workstation repair, after-sales service management, and technical documentation writing.

Top functies

Helpdesk / Support< 2 years

Systems

SharePoint

Windows

Exchange

Cloud

Azure

Miscellaneous

IT Service Management

Back-end

PowerShell

Taal

Moedertaal French

French

Moedertaal

English

Goed

Werkervaring

Since 2021

APPS. SUPPORT AND COACHING @ EUROPEAN COUNCIL (SERCO)

17 March 2025 - 30 May 2025

Provide high-quality support to over 45,000 users for Delegates Portal and eConsilium.

Desktop Support Engineer @ MICROSTORE

01 April 2021 - 29 March 2024

User support from Level 1 to 3, network and systems administration, and Office 365 administration.

Opleiding

Since 2015

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