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Mauro Almeida

Product Owner @ ING
Antwerpen, België

As a multilingual Project Lead and Product Manager, I bring a substantial international background and a proven track record in leading diverse teams. My expertise is bolstered by certifications in ITIL, Agile, PM, and Scrum, ensuring adeptness in various project management methodologies. My university education reflects versatile qualifications and a broad spectrum of interests, underscoring exceptional adaptability, a keen intellectual capacity, and a passion for intercultural relations. I am driven by challenges and possess strong communication and organizational skills, making me an asset in any dynamic work environment.

Top functies

Helpdesk / Support> 10 years
Project / Program Manager> 10 years

Cloud

Azure
ServiceNow

Agile

Agile/Scrum

Systems

Oracle

Back-end

Python

CRM

Salesforce
Taal
Moedertaal English
English
Moedertaal
Spanish
Moedertaal
Portuguese
Moedertaal
Dutch
Vloeiend
French
Goed
Italian
Gemiddeld
Werkervaring
Since 2022
Product Owner @ ING
01 January 2024 - Present

Developing and refining customer journeys to ensure seamless interactions with Privalis products, collaborating with cross-functional teams to manage products that meet customer needs.

IT Project Manager @ ESTÉE LAUDER COMPANIES
01 September 2021 - Present

Conducting day-to-day project coordination, planning and implementation across multiple teams.

IT Retail Lead @ VF europe
01 October 2017 - Present

Project Lead for Retail hardware and software acquisitions across EMEA.

IT Coordinator @ CANON BELGIUM
01 January 2012 - Present

Coordinated and managed the Front Office Team providing IT support to internal Canon users.

IT Analyst @ HP Enterprise Services
01 May 2009 - Present

Worked as 1st and 2nd line Service Desk support agent, resolving and dispatching issues reported by Shell employees.

IT Lead Project Manager @ Royal DSM
01 September 2022 - 31 December 2023

Leading a multi-functional Scrum Team and overseeing Network infrastructure and systems functionality.

Opleiding
Since 2005
Law @ UNIVERSIDADE LUSIADA DO PORTO (PORTUGAL)
01 January 2008 - 31 December 2008

Law studies, legal studies, national and international law, economic and social studies, commercial law, economy and finances

International Politics @ UNIVERSIDADE LUSIADA DO PORTO (PORTUGAL)
01 January 2005 - 31 December 2005

International relationships, politic studies, diplomacy, law studies, economics, technology and investigation

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