Wael Kalbi

Certified disk erasure (Blancco, YouWipe). OS installation (Windows/Linux). Applied IT quality and security standards across operations.

Provided Level 1 & 2 technical support, diagnosing and resolving hardware, software, and network connectivity issues. Managed user devices, including installation, maintenance. Configured and supported network virtualization environments (VMware). Managed Active Directory tasks, including user/group administration, access permissions, and security policies.

Deployed servers and network devices in data centers, ensuring reliable connectivity. Configured and maintained RJ45 cabling, patch panels, and structured cabling solutions. Diagnosed and resolved network incidents through targeted interventions.

Led and organized daily entertainment programs, sports activities, and evening shows for international guests.

Hands-on training covering technical support roles in IT environments.

Practical experience in deploying and maintaining network devices and servers.