Rôles occupés
Systems
Security
Back-end
Cloud
Respond to requests for assistance from end users via phone, email, and chat, diagnose and resolve technical issues, manage incident lifecycle, and document procedures.
Data backup & recovery, hardware and software troubleshooting for Windows, Linux, macOS, and network configuration.
Receive and sort parcels in the processing area, ensuring accurate handling and movement of goods.
Managed user incidents, provided remote support, monitored incident lifecycle, and updated knowledge databases.
Updated inventory, installed IT equipment, and managed documentation and data validation.
Certification: ITIL v3 Foundation examination
Certification: Microsoft Certified IT Professional (MCTIP): 70-685
Certification: Microsoft Certified Professional (MCP): 70-270