Profile | Editx

Top roles

Business Analyst2 - 5 years

Helpdesk / Support< 2 years

Process Analyst2 - 5 years

Project / Program Manager< 2 years

Product Owner / Manager< 2 years

Agile

Agile/Scrum

Lean

Miscellaneous

Project Management

Back-end

Jenkins

Cloud

ServiceNow

Sales

Customer Service

Language

Native English

English

Native

Dutch

Fluent

French

Average

Arabic

Average

Work experience

Since 2015

Program Manager @ Toyota Motor Europe

01 April 2025 -

Deliver Program Roadmap for Fiscal Year ‘25, leading a team of project managers.

ServiceNow Product Owner @ Toyota Motor Europe

01 January 2024 - 31 March 2025

Define and execute product roadmap, ensuring alignment with business objectives.

ServiceNow Business Analyst @ Toyota Motor Europe

01 June 2020 - 31 December 2023

Gather and analyze business requirements, translating them into technical deliverables.

Process Improvement Specialist @ Toyota Motor Europe (via USG Professionals)

01 December 2016 - 31 May 2020

Define standardized processes to enhance operational efficiency in IT service delivery.

IT Support specialist @ Toyota Motor Europe (via USG Professionals)

01 December 2015 - 30 November 2016

Deliver IT support services, troubleshooting connectivity, hardware, and software issues.

Education experience

Since 2010

Tourism @ University of the Philippines

01 January 2010 - 01 May 2014

Translated & converted to Hotel & Tourism Management by NARIC.

Ramllyn Mercado