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Wael Kalbi

IT Support Technician(Internship) @ VAL YOUR STOCK
Brussels, Belgium

Network Support Engineer certified CCNA, Fortinet FCA, and ITIL v4, with hands-on experience in network troubleshooting, monitoring, and maintenance of LAN/WAN/WLAN environments. Skilled in L1/L2 support, incident management, and firewall/VPN support. Proactive, analytical, and committed to network security, reliability, and ITIL best practices.

Top roles

Helpdesk / Support< 2 years
Network / Telecom Engineer< 2 years

Network/Telecom

Network
Cisco

Back-end

Python

Systems

VMware

Miscellaneous

ITIL

Cloud

Ansible
Language
Fluent English
English
Fluent
French
Good
Dutch
Average
German
Average
Work experience
Since 2016
IT Support Technician(Internship) @ VAL YOUR STOCK
01 June 2025 - 01 June 2025

Certified disk erasure (Blancco, YouWipe). OS installation (Windows/Linux). Applied IT quality and security standards across operations.

IT Support Technician Training @ COFTeN
01 March 2024 - 01 April 2025

Provided Level 1 & 2 technical support, diagnosing and resolving hardware, software, and network connectivity issues. Managed user devices, including installation, maintenance. Configured and supported network virtualization environments (VMware). Managed Active Directory tasks, including user/group administration, access permissions, and security policies.

Network Infrastructure Technician @ European Commission (Simac)
01 March 2021 - 01 June 2023

Deployed servers and network devices in data centers, ensuring reliable connectivity. Configured and maintained RJ45 cabling, patch panels, and structured cabling solutions. Diagnosed and resolved network incidents through targeted interventions.

Entertainment Coordinator @ Club Med Djerba
01 May 2016 - 01 December 2020

Led and organized daily entertainment programs, sports activities, and evening shows for international guests.

Education experience
Since 2021
IT Support Technician @ Coften
01 March 2024 - 30 April 2025

Hands-on training covering technical support roles in IT environments.

Network Infrastructure Technician @ Simac
01 March 2021 - 30 June 2023

Practical experience in deploying and maintaining network devices and servers.

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