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Moniruzzaman Bepary

2nd Line Support @ Audi Brussels
Brussels, Belgium

23 years of experience in IT support of which the last 12 years on 2nd line.

Top roles

Helpdesk / Support5 - 10 years
ICT Purchaser2 - 5 years

Systems

Microsoft SQL Server
SCCM / MS Configuration Manager
Microsoft 365 / Office 365

Cloud

Azure

Network/Telecom

Cisco
Language
Fluent English
English
Fluent
Dutch
Fluent
French
Good
Work experience
Since 2004
2nd Line Support @ Audi Brussels
01 February 2020 -

Provide IT support for production services, including device support, network management, and incident handling.

Software monitoring Solutions @ NMBS / SNCB
01 October 2015 - 31 January 2020

Monitor software applications, manage incidents, and provide ticketing support.

Airport Inspection Security Badge @ Brussels Airport Company
01 June 2009 - 31 July 2015

Manage customer service for airport badge security checks and communications.

IT Service Desk Admin @ Orange / Mobistar
01 January 2008 - 31 July 2008

Provide IT support via phone for software and hardware inquiries.

Data Entry Bediende @ Taxipost Vilvoorde
01 December 2005 - 30 June 2006

Handle customer service calls and data entry tasks.

Customer handling @ FedEx Melsbroek
01 April 2004 - 31 August 2004

Manage data entry and customer address corrections.

Education experience
Since 1987
Informatica @ VDAB Vilvoorde, Intecbrussel
01 January 1996 - 01 January 2002

Specialized training in IT support and solutions.

Economy @ Dhaka citycollege
01 January 1987 - 01 January 1990

Completed secondary education focusing on economic principles.

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