Sinead Orlandi

Specialist Support Manager – Customer Service @ Volvo Trucks – Volvo Action Service

East Flanders, Belgium

Dynamic and results-driven leader with over a decade of experience in customer service transformation, data-driven strategy, and change management across multinational organizations. Recognized for combining analytical acumen with people-centric leadership to deliver sustainable improvements in service excellence, operational efficiency, and stakeholder engagement. Skilled at leading cross-functional teams, implementing large-scale change initiatives, and translating complex data into strategies that drive measurable business impact.

Top roles

Data Analyst2 - 5 years

Business Analyst2 - 5 years

Service Delivery Manager< 2 years

Business Intelligence

Power BI

QlikView / Qlik Sense

ETL Datawarehouse

DataStage

Miscellaneous

Project Management

Systems

Microsoft 365 / Office 365

Sales

Customer Service

Language

Native English

English

Native

Italian

Native

Dutch

Average

Work experience

Since 2013

Specialist Support Manager – Customer Service @ Volvo Trucks – Volvo Action Service

01 March 2023 - 01 March 2025

Drove a Europe-wide digital transformation by leading the migration from legacy CRM to Microsoft platforms in a 24/7 operational environment.

Product Owner & Change Lead – Customer Service @ Volvo Trucks – Volvo Action Service

01 September 2022 - 01 March 2023

Defined and implemented digital solutions for customer service, aligning IT and business strategies.

Process & Change Specialist – Customer Service @ Volvo Trucks – Volvo Action Service

01 March 2021 - 01 September 2022

Redesigned core service processes, resulting in a 10% increase in efficiency.

Senior Data Analyst / Data Analyst – Customer Service @ Volvo Trucks – Volvo Action Service

01 November 2017 - 01 March 2021

Developed advanced BI dashboards (Power BI, QlikSense), enabling data-driven decision-making at management level.

Senior Business Analyst – Customer Service @ Sony

01 January 2016 - 01 November 2017

Transformed customer feedback data into actionable insights that informed strategic product improvements.

Business Analyst @ Becquerel Institute

01 March 2014 - 01 December 2015

Performed data analysis and reporting to support strategic decision-making.

Business Intelligence Officer @ SolarPower Europe

01 September 2013 - 01 September 2014

Conducted market analysis and reporting to drive business strategy.

Education experience

Since 2012

Change Practitioner @ Volvo Group University – Belgium

01 March 2023 -

Specialized training in change management.

Project Management @ Volvo Group University – Belgium

01 March 2023 -

Training in project management skills.

Emerging Leaders Program @ Volvo Group University – Belgium

01 March 2023 -

Leadership development program.

Political Economy & Public Policy @ London School of Economics

01 June 2016 - 30 September 2016

Summer school focusing on political economy.

Industrial Economics and Policy @ Università degli Studi di Pavia, Italy

01 September 2014 - 31 December 2015

Master's degree with distinction.

Economics @ Università degli Studi di Pavia, Italy

01 September 2012 - 31 July 2014

Bachelor's degree with distinction.

Sinead Orlandi

Top roles

Business Intelligence

ETL Datawarehouse

Miscellaneous

Systems

Sales

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