Franciscus Johannes Merkenhof

Owner @ MLC for Business Process Optimizing

Brussels, Belgium

After working in various management positions for over 15 years, I established my business as an interim manager in 2000, providing solutions in the fields of Operations, Process and Performance Management, Business Excellence, Organizational Transformation and Turn-Around management. With my hands-on attitude and experience, I help organizations to balance their “cost” versus “customer’s perceived added value”.

Top roles

Business Analyst> 10 years

Manager / Director> 10 years

Miscellaneous

Organizational Skills

Performance Management platforms

Critical thinking

IT Service Management

Project Management

ITIL

time management

DevOps

Excel

GDPR

IT Project Management

Agavi

Mgmt Frameworks

Management Frameworks

Prince 2

CMMI

COBIT

PMBOK

Modeling Languages

BPM / BPMN

Modeling Languages

UML

ArchiMate

Agile

Kanban

Agile/Scrum

Lean

SAFe

Sales

Customer Service

Communication skills

Business Development

Business Intelligence

Business Objects

BW / BI

Systems

Desktop / PC

SharePoint

Enterprise Tools

Waterfall

Togaf

Network/Telecom

Infrastructure

SAP

HR / Sourcing

Recruitment Process Re-engineering

Language

Native Dutch

Dutch

Native

English

Fluent

German

Fluent

French

Average

Work experience

Since 2018

Owner @ MLC for Business Process Optimizing

01 January 1998 - Present

Developer and practitioner of management Models Methods and Tools (MMT). Make your business performance: a. measurable in Added Value for your customer, b. comparable between processes, with c. achievable and predictable results. Lasting results, part of your business, sustainable and institutionalized.

Owner @ Various Consultancy Companies

01 January 1998 - Present

Business Process Analysis and Improvement Methodologies. Developer, Practitioner; BPR, Audit, Customer Focus, result driven change management

Business Process Manager / -architect @ Daimler Truck (formerly Mercedes Benz - Daimler)

01 August 2024 - 31 May 2025

E2E Business Process Management (processes: Lead to Contract and Order to Distribution), SAP system transformation and operational Change Management.

Business Process Manager and Change Manager @ Infrabel

01 October 2022 - 30 June 2024

Process re-engineering assignment for railway Capacity Planning process with ITIL based process redesign; delivery efficiency, Customer Satisfaction.

Business Process & Solutions Analyst @ Colruyt Group

01 January 2022 - 30 September 2022

Develop cleaning system for food production and operations maintenance and interdepartmental material planning process improvements.

Business Process and Change Manager @ Fluvius

01 February 2021 - 31 December 2021

Business (Process) Analysis and Engineering using ITIL and Jira/Confluence tools.

Business Process Analyst & Change Management @ NMBS – YPTO

01 January 2020 - 28 February 2021

ITIL Business (Process) and Functional Analysis, Change Management and documentation.

Business Process Analyst & Performance Improvement consultant @ worldline

01 March 2018 - 31 December 2019

Business (Process) Re-Engineering; AML&TF, Order to Cash, Problem to Resolution with ITIL process development.

Education experience

Since 1973

aerospace engineering @ Haarlem (NL), today Delft Techn. University

01 September 1980 - 30 June 1985

BSc. in Aerospace engineering.

Mechanical Engineering @ Oss (NL)

01 September 1978 - 30 June 1980

Polytechnic for Mechanical, Construction, Electrical engineering.

Higher Secondary Education @ Maaslandcollege, Oss (NL)

01 September 1973 - 30 June 1978

Higher Secondary education.

Franciscus Johannes Merkenhof

Top roles

Miscellaneous

Mgmt Frameworks

Modeling Languages

Agile

Sales

Business Intelligence

Systems

Enterprise Tools

Network/Telecom

SAP

HR / Sourcing

Welcome back

Welcome on board!