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ERP
Onsite end-user and workplace support in an international financial environment, managing Windows/O365, Azure, Intune, and AD.
Provided remote 1st line support and contributed to digital improvement initiatives.
Supported Windows 10 migration, handling incidents and supporting Office 365.
Provided first-line support, troubleshooting a wide range of IT-related issues, managed mobile devices, and provided maintenance for printers.
Enriched and maintained accurate product information across internal systems, importing and processing data using Excel and data management tools.
Provided first-line IT support to internal and external users in both Dutch and English, diagnosing and resolving technical issues across hardware, software, and network systems.
Certification in ITIL V4 best practices.
Bachelor's degree in Applied Computer Science.
Certification in Network and System Management.