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Active Directory / Windows Server
SCCM / MS Configuration Manager
Microsoft 365 / Office 365
Microsoft Dynamics 365
MS Exchange Server
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Remote 1st & 2nd Line IT Support @
01 December 2025 - Present
Providing IT support, including software, hardware, and network troubleshooting at Brussels Airport.
Remote 1st & 2nd Line IT Support @
01 July 2023 - 01 October 2024
Remote and On-Site support, resolving 1st and 2nd line issues and maintaining Windows computers.
On-Site 1st & 2nd Line IT Support @
01 October 2022 - 01 June 2023
On-Site IT support, troubleshooting and resolving user issues.
Remote & Field Support for Multiple Clients @
01 August 2022 - 01 September 2022
Provided IT support and solutions for multiple clients.
Head Manager @
01 August 2018 - 01 July 2022
Managed store operations, staff recruitment, and team management.
Website Development @
01 January 2018 - 01 March 2018
Developed websites using WordPress and Elementor Pro.
ITIL V4 @
01 January 2022 - 31 March 2022
Studied ITIL V4 principles.
Technical IT @
01 June 2016 - 30 June 2016
Completed secondary technical IT education.