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Assist project manager in planning, executing, and closing projects. End to End Management of Change Request. Analyze project data to identify trends, variances, and potential risks.
Analysis of operational data and support to senior managers, User Requirement Analysis, and User Acceptance Testing (UAT). Ticket management and customer support.
Ticket Management, Coordination, Customer Support, User Acceptance Testing (UAT). KPI metrics, Reports, and documentation.
Responsible for remote service and support for different clients, handling incident management and problem management.
Collection, analysis, and presentation of operational data along with business process analysis through modeling.
Project and Resource Planning, User requirement gathering, Test case design, and SDLC management.